Algemene voorwaarden

Last updated: August 2026

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

in&out living / we / us: The furniture rental and sales company established in the Netherlands in 2025.
Customer / you: The natural person (consumer) or legal entity (business) who enters into an agreement with in&out living.
Purchase agreement: An agreement for the sale of furniture where ownership transfers to the Customer upon full payment.
Rental agreement: An agreement where furniture remains the property of in&out living and the Customer obtains the right to use it for an agreed period.
Furniture: All products offered by in&out living, including but not limited to tables, chairs, sofas, lighting, and accessories.
Cooling-off period: The 14-day period within which a consumer can withdraw from a distance agreement without giving any reason.
Article 2 — Applicability

2.1 These general terms and conditions apply to all offers, orders, agreements, and deliveries made by in&out living.

2.2 By placing an order or entering into a rental agreement, the Customer accepts the applicability of these terms.

2.3 Deviation from these terms is only valid if expressly agreed in writing by both parties.

2.4 The applicability of the Customer's own general terms and conditions is explicitly excluded.

2.5 We reserve the right to amend these terms and conditions without prior notice, particularly when required by legal provisions. Changes that materially affect your rights will be communicated via our website.

Article 3 — Offers and Prices

3.1 All offers on our website are non-binding and valid for the period stated in the offer, unless otherwise indicated.

3.2 Prices are in euros (€) and include 21% VAT (BTW), unless otherwise stated.

3.3 All prices are subject to typographical errors. We are not obliged to deliver products at an incorrect price due to such errors.

3.4 Price increases within 3 months of the agreement are only permitted if they result from legal regulations or changes in VAT rates.

3.5 For rental agreements, the rental price is fixed for the initial rental period. Any extension may be subject to adjusted pricing.

Article 4 — Formation of the Agreement

4.1 Placing an order constitutes an offer by the Customer.

4.2 The agreement is formed when in&out living confirms the order in writing or by email, or when we commence execution of the order.

4.3 For rental agreements, the agreement is formed when we confirm the rental terms, including the items, rental period, and rental price.

4.4 We reserve the right to refuse an order or rental application if we have reasonable grounds to believe the Customer cannot meet their obligations.

Article 5 — Right of Withdrawal (Consumer Purchases Only)

5.1 Consumers have the right to cancel a purchase agreement within 14 days of receiving the product, without giving any reason.

5.2 The cooling-off period starts the day after the Customer receives the product.

5.3 During the cooling-off period, the Customer may handle and inspect the product as they would in a physical store. However, they are only liable for any reduction in value caused by handling beyond what is necessary to assess the product.

5.4 To exercise the right of withdrawal, the Customer must notify us in writing (email is sufficient) within the 14-day period.

5.5 The Customer must return the product within 14 days of notification.

5.6 The Customer bears the direct costs of returning the product.

5.7 We will refund the full purchase price and standard delivery costs within 14 days of receiving the returned product.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to:

Custom-made furniture made to the Customer's specifications
Sealed products that have been opened (hygiene products, software)
Products that deteriorate quickly
For rental agreements, the right of withdrawal does not apply as rental is a service agreement, not a sales agreement.
Article 6 — Delivery

6.1 We aim to deliver products within 30 days of order confirmation, unless a longer period has been agreed.

6.2 All delivery times are indicative. Exceeding a delivery period does not entitle the Customer to compensation.

6.3 If we cannot deliver within 30 days, we will notify the Customer. The Customer then has the right to cancel the order at no cost.

6.4 The place of delivery is the address provided by the Customer.

6.5 Delivery is to ground floor only unless otherwise agreed. For apartment buildings, access via stairs is limited to the 4th floor; a lift is required for 5th floor and above.

6.6 The Customer is responsible for ensuring the furniture fits through doorways, stairwells, and lifts. If additional equipment (e.g., a crane) is required, the Customer arranges and bears the cost.

6.7 Upon delivery, the Customer must inspect the furniture immediately. Any visible damage must be noted on the delivery receipt before signing.

6.8 Risk of damage or loss for purchased products transfers to the Customer upon delivery. For rental products, risk transfers to the Customer upon delivery, but ownership remains with in&out living.

Article 7 — Payment

For purchases:

7.1 Payment is due at the time of order via the chosen payment method.

7.2 If paying by bank transfer, the full amount must be paid within 7 calendar days of placing the order.

7.3 Ownership of purchased products transfers to the Customer only after full payment has been received.

7.4 Consumers may make a 50% deposit and pay the remaining 50% upon delivery, subject to agreement.

For rentals:

7.5 The first rental payment is due before delivery. Subsequent payments are collected via automatic direct debit on the agreed date.

7.6 The furniture remains the property of in&out living at all times during the rental period.

Late payment:

7.7 If the Customer fails to pay on time, they are in default without further notice and statutory interest becomes due on the outstanding amount.

7.8 The statutory interest rate for non-commercial transactions as of January 2025 is 11.15% per annum (subject to adjustment). A part of a month is counted as a full month.

7.9 Administrative collection costs of €40 may be charged for overdue payment. If external collection is required, all extrajudicial costs will be charged to the Customer, with a minimum of €250.

7.10 If payment is overdue, we have the right to suspend delivery or rental services until the outstanding amount is settled.

7.11 The Customer may not offset claims against payment obligations.

Article 8 — Use of Rental Furniture

8.1 The Customer must use the furniture with care and in accordance with its intended purpose.

8.2 The Customer is not permitted to:

Sublet the furniture or give it to third parties for use
Use the furniture commercially
Make any technical or visual modifications
Repair the furniture themselves or have it repaired by third parties without our prior written consent
8.3 The Customer must protect the furniture from damage caused by weather, moisture, and abnormal conditions.

8.4 Any damage, loss, or theft of rental furniture must be reported to us within 3 working days in writing. In case of theft, the Customer must file a police report within 2 working days and provide us with evidence.

8.5 If the furniture is returned damaged or excessively dirty, the Customer will be liable for the cost of repair or cleaning.

8.6 If the furniture is not returned on time, we are entitled to charge the daily rental rate for each additional day.

Article 9 — Warranty

9.1 We guarantee that products comply with the agreement, the specifications stated in our offer, and reasonable requirements of reliability and usability.

9.2 Any defects or incorrectly delivered products must be reported to us in writing within 2 months of discovery.

9.3 For products covered by the statutory warranty, we will repair, replace, or refund the product at no cost to the Customer.

9.4 The warranty does not apply if:

The Customer has repaired or modified the product themselves or by third parties
The product has been exposed to abnormal conditions or handled carelessly
The defect is due to normal wear and tear
The defect is caused by failure to follow our instructions or manufacturer guidelines
9.5 For rental products, we guarantee the functioning of the furniture during the rental period, provided the Customer uses it with care.

Article 10 — Liability

10.1 We are only liable for direct damage caused by our intent or gross negligence.

10.2 We are not liable for:

Indirect or consequential damage (including loss of income, profit, or savings)
Damage caused by the Customer's failure to follow instructions
Damage caused by third parties, including delivery partners
Damage to property caused by furniture installation or removal — must be reported within 14 days of delivery
10.3 Our total liability is limited to the invoice value of the product or rental agreement in question.

10.4 The limitations in this article do not apply if damage is caused by intent or gross negligence, nor do they affect the Customer's statutory rights under Dutch law.

Article 11 — Force Majeure

11.1 Neither party is liable for failure to perform obligations caused by circumstances beyond their reasonable control, including but not limited to: natural disasters, pandemics, war, civil unrest, government actions, internet or telecommunications failures, and supplier delays.

11.2 If a force majeure event continues for more than 30 consecutive days, either party may terminate the agreement in writing without penalty.

Article 12 — Complaints Procedure

12.1 Complaints about the performance of the agreement must be submitted in full and clearly in writing.

12.2 We will respond to complaints within 14 days of receipt. If a complaint requires a longer processing time, we will acknowledge receipt and indicate when to expect a detailed reply.

12.3 Complaints will be handled confidentially and in accordance with our privacy policy.

Article 13 — Intellectual Property

13.1 All intellectual property rights (including copyrights, design rights, and trademarks) relating to our products, website, and marketing materials belong exclusively to in&out living.

13.2 The Customer is not permitted to copy, reproduce, or use our intellectual property without our prior written consent.

Article 14 — Applicable Law and Disputes

14.1 Dutch law exclusively applies to all agreements between in&out living and the Customer.

14.2 For consumer agreements, the Customer may also invoke the protection of mandatory consumer protection rules in their country of residence.

14.3 Any disputes arising from agreements with in&out living will be submitted to the competent court in the district where in&out living is established, unless mandatory law requires a different jurisdiction.

Article 15 — Severability

15.1 If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 The invalid provision shall be replaced by a provision that most closely approximates the intent and purpose of the original.

Article 16 — Contact

For questions, complaints, or warranty claims, please contact us:

in&out living
vierasser 55 ,3224xm.Hellevoetsluis
info@outdoorhub.eu