Refund policy

Return & Cancellation Policy

Last updated: August 2026

1. Your 14-Day Right of Withdrawal (Cooling-Off Period)

When you buy a product online from in&out living, you have the legal right to cancel your purchase within 14 days of receiving the item, without giving any reason . This is called the right of withdrawal (herroepingsrecht).

How it works:

The 14-day period starts the day after you receive the product .
If you order multiple items, the period starts when you receive the last item .
You can cancel before receiving the item as well .
How to cancel:
You can cancel by sending us a clear statement (email is sufficient) or by using our cancellation form. You do not need to give a reason .

Once you notify us, you have another 14 days to send the product back to us .

What we refund:
We will refund the full purchase price plus the original delivery costs within 14 days of receiving your returned item (or proof of return) .

What you pay:
You are responsible for the return shipping costs, unless we informed you otherwise at the time of purchase .

2. Conditions for Using the Cooling-Off Period

Inspection, not usage:
You may handle and inspect the item as you would in a physical store — for example, unpacking it to check its colour, size, or material .

However, you may not use the product beyond what is necessary to assess it. If you have assembled or used the item (e.g., putting together a piece of furniture that requires assembly), you may be liable for any reduction in its value .

When the cooling-off period does NOT apply:
The right of withdrawal does not apply to :

Custom-made or personalised products (e.g., furniture made to your specific dimensions or colour)
Sealed products that have been opened (e.g., hygiene products, software)
Perishable goods
Services with a fixed date (e.g., event tickets, car rentals)
For in&out living, this means standard stock items can be returned within 14 days, but custom-made furniture is non-returnable.
3. Online Cancellation Button

Under new EU rules, we are required to offer a clear, easy-to-use online cancellation function on our website . This means you will find a button or link labelled something like "Cancel my order" or "Withdraw from this contract" in your account or order confirmation page.

You can use this button to submit your cancellation request without needing to send a separate email. We will confirm receipt immediately .

4. Returning Faulty Products (Statutory Warranty)

If your product is faulty, damaged, or not what you ordered, you have rights under the statutory warranty (wettelijke garantie) .

Key rules:

The product must function as you would reasonably expect for its expected lifespan — this is not a fixed period but depends on the type of furniture and its price .
If a product breaks or fails within the first 6 months, the law assumes it was already defective at the time of delivery. In that case, we must prove it was not faulty, and we must repair, replace, or refund it at no cost to you .
If a product fails after 6 months, you may need to prove that the defect existed at the time of delivery .
What we cover:
If you return a product under warranty, we will cover all related costs, including:

Return shipping
Collection of the item from your home
Any inspection costs
This is in line with ACM guidelines: consumers should not be charged for exercising their warranty rights .

5. Who Bears the Risk During Return Shipping?

If you return a product because you changed your mind (cooling-off period): You are responsible for the item until we receive it. We recommend using registered/insured shipping .
If you return a product under warranty (faulty item): We are responsible for the item during return shipping .
6. When Does the Cooling-Off Period NOT Apply?

For quick reference, the cooling-off period does not apply to the following categories:

Custom-made or personalised items
Items that deteriorate quickly (e.g., food, plants)
Sealed hygiene or beauty products with broken seals
Sealed audio/video or software with broken seals
Services with a specific date or period (e.g., tickets, car rental, accommodation) 
7. Important Notes

The 14-day cooling-off period applies only to online purchases (distance selling). It does not apply to purchases made in a physical store .
The cooling-off period does not apply to business-to-business (B2B) transactions. If you are a business customer, please refer to our general terms and conditions .
If we fail to properly inform you about your right of withdrawal, the 14-day period may be extended by up to 12 months .
8. How to Contact Us

For returns, cancellations, or warranty claims, please contact us:

in&out living
vierasser 55 ， 3224xm ，hellevoetsluis
info@outdoorhub.eu